Retirement19 March 2018

Changes to Tasplan Online for Tasplan pension accounts


After receiving feedback from some of our members, we’ve made a change to Tasplan Online to make it easier for you to engage with your retirement savings.

So, what have we done? We’ve:

  • introduced online part-withdrawals for Tasplan pension accounts. And the best bit is, when part-withdrawals are done online, there are no fees! If you’re retired and also have an accumulation account, we haven’t forgotten about you, we’re working on adding online part-withdrawals for you too.

To ensure we continue to offer a safe online experience, we’ve also updated our security features. This is part of an enhanced security measure called two-factor authentication where, in addition to logging in with your password, you need to enter an SMS code to use certain transactions. 

What is two-factor authentication?

Two-factor authentication relies on you using both something you know (a password) and something only you have (a one-time PIN code sent by SMS to your mobile phone). This reduces the risk of someone accessing your account and transferring money, even if they’ve obtained your member number and password. You’ll also get an SMS notification if someone is trying to misuse your account, as their activities will trigger a one-time PIN code to your mobile phone. This new feature means that if you wish to update your mobile number in the future, you’ll need to call us on 1800 005 166 to do so.

We’re always on the lookout for ways to improve our products and services to you and we hope these changes will make checking in on your retirement savings easier.

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