News20 February 2018

Thanks to you we’re Australia’s #1 in customer satisfaction


I’m proud to share that you’ve rated us Industry Superannuation Fund of the Year for 2017 in the Roy Morgan Customer Satisfaction Awards1.

What makes this award special for us is that it comes as a result of delivering excellent service to you and we couldn’t be more excited!

I want to thank you for your ongoing support as we've developed our award-winning services and undertaken our two recent mergers.

Our fundamental difference is our in-house administration and contact centre. Most other super funds outsource these services, but keeping these services in-house allows Tasplan to maintain control over the end-to-end member experience. This means we’re able to adapt to your needs more quickly and efficiently.

We know you expect the best from us, so we’re passionate about continually looking for ways to improve our products and services for you. With this in mind, stay tuned because we’ve got some exciting enhancements coming which will further help you to realise your best possible financial future. We’ll keep you up-to-date on our website.

We want you to experience our award-winning service every time you engage with us. That’s what you can expect from an award-winning super fund.

Wayne Davy

Tasplan CEO

1Roy Morgan Research Customer Satisfaction ratings are collected from Roy Morgan’s Single Source survey of approximately 50,000 Australians annually – the world’s most comprehensive ongoing single source survey. Tasplan members participating in the survey have been more satisfied than any other super fund members surveyed. Tasplan were monthly winners in September, October, November and December leading to us being named the overall Industry Superannuation Fund of the Year. 

The trustee of Tasplan Super (ABN 14 602 032 302) is Tasplan Pty Ltd (ABN 13 009 563 062). AFSL 235391.

Rated Australia's #1

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